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Q How can I contact your sales team?
A You can reach us via email, WhatsApp, or phone. Our sales team is available 24/7 to provide quotations, technical advice, and order tracking updates.
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Q Do you offer after-sales service?
A Yes, we offer comprehensive after-sales support, including technical consultation, product tracking, and quick response to any quality concerns.
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Q Can you design fasteners based on our application needs?
A Of course. Our technical team provides engineering support and drawing services to help you select the right fastener type, size, and coating for your project.
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Q Do you provide OEM or private label packaging?
A Yes, we support OEM logo printing and private label packaging to help customers build their own brands in local markets.
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Q How do you pack the goods?
A Fasteners are packed in small boxes, plastic bags, or bulk cartons, then stacked on fumigation-free pallets. Custom packaging with your brand or barcode label is available upon request.
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Q What payment terms do you accept?
A We accept T/T (30% deposit, 70% before shipment) as our main payment method. For long-term customers, L/C at sight or OA terms can be discussed.
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Q What is your delivery time?
A Generally, production takes 25–35 days after receiving the deposit. For stock items, we can arrange shipment within 7 days.
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Q What is your minimum order quantity (MOQ)?
A Our standard MOQ is usually 100,000 pcs per size, but for trial orders or mixed items, we offer flexible solutions to support new customers and distributors.
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Q Do your fasteners have certificates?
A Yes. We can provide CE, SGS, ISO9001, and material test reports upon request to ensure traceability and compliance with export standards.
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Q What surface treatments are available?
A We offer various coatings such as zinc plating, black oxide, galvanized, hot-dip zinc, phosphate, and color painting, depending on the application and corrosion resistance needs.
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Q Can I get samples before placing a bulk order?
A Absolutely. We provide free standard samples for quality evaluation, and customized samples can be produced within 7–10 days upon request.
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Q How do you ensure the quality of your products?
A We maintain strict quality control procedures, including material inspection, in-process testing, and final product inspection. Every batch is tested for tensile strength, torque, and surface coating thickness before delivery.
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Q What production standards do you follow?
A Our products comply with DIN, ISO, ANSI, and BS standards. We perform 100% inspection before shipment to guarantee consistent quality and precise dimensions.
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Q Do you provide custom fasteners or non-standard sizes?
A Yes. We specialize in customized screws, bolts, and nuts according to your drawings or samples. Both OEM and ODM services are available, with full control from mold design to surface treatment.
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Q What materials do you use for your fasteners?
A We mainly use carbon steel, stainless steel, and alloy steel according to application requirements. Each material is tested for tensile strength, hardness, and corrosion resistance to ensure long-term performance.
